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IT MANAGEMENT
To ensure that your virtual employees have everything they need in order to successfully perform their duties as direct extensions of your company, EnfraUSA’s in-house IT team provides, maintains and supports a technical environment that fosters performance and efficiency.
When it comes to technology, there is no such thing as “one size fits all” – so we carefully assess each of our clients’ technical requirements prior to setting up the tools and software that will best facilitate the tasks at hand. By making sure that all systems are configured and optimized before going live, our virtual employees are able to hit the ground running.
To ensure that our virtual employees can communicate effectively with our clients whenever needed, the IT team maintains multiple communication channels with advanced phone systems, high-speed broadband connectivity, email, Instant Messenger, real-time chat, and other online collaboration and communication tools. To accommodate more complex scenarios, our IT team can also set up remote connections to clients’ internal systems.
Of course, since technology is the lifeline of any successful business, we provide 24/7 technical support with constant monitoring of all systems with regular updates on software and anti-virus, ensuring safe, secure and reliable data and communication channels at all times.
By combining the expertise of dedicated IT specialists with a commitment to providing the best infrastructure and software available, our clients can rest assured that EnfraUSA can provide services that will operate seamlessly with their existing setup. Best of all, we can deliver real value to our clients by reducing the operational costs and capital investment associated with performing these resource-intensive operations in house.
The EnfraUSA IT Team provides the following:
- Computer Systems: we set up systems like Microsoft Office, along with specialized software such as Illustrator and Corel, as needed by the Virtual Employee.
- Advanced Phone Systems: our advanced phone system that not only allows the Virtual Employee to receive incoming calls, but it is also capable of making auto-dialed outgoing calls to improve efficiency by not requiring manual dials, which often result in busy signals, answering machines, etc. The outbound phone system automatically transfers a call to the Virtual Employee once connected.
- Communication Software: from a local US phone number that connects directly to the Virtual Employee, to email to IM and chat tools, we ensure that Virtual Employees are always reachable when our clients need them.
- Remote Connections: When dealing with sensitive information or when clients prefer to have work performed directly within their servers, we can install a system that allows Virtual Employees to connect remotely into the client’s system.
- Broadband Connectivity: We provide a fast and reliable T1 internet connection to ensure a high quality of calls and faster access to web based systems.
- Software Upgrades and Anti-Virus: Keeping all systems updated and protected against virus is just common sense.
- Data Security: We archive all clients’ information for redundancy and encrypt it to achieve maximum security.
- 24/7 Technical Support: On-site technical support enables us to troubleshoot all hardware and software problems immediately to minimize downtime.
- Server Monitoring: Ensures that server and network are always up and in tip-top shape for minimal interruptions.
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